Refund policy

We have a 30-day return policy, which means you have 30-days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at gulfivo.shop@gmail.com with your order number and reason for the return.

If your return is approved, we will provide you with instructions on how and where to return your item. Please do not send items back without contacting us first.

You can always contact us at gulfivo.shop@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to resolve it appropriately.

Defective, damaged, or incorrect products may be eligible for return and refund in accordance with applicable Saudi consumer protection requirements.

Exchanges

If you received a defective, damaged, or incorrect item, please contact us at gulfivo.shop@gmail.com. We will review your request and, where applicable, arrange an exchange.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, we will process the refund using the original payment method where applicable. Refunds will be processed within the period required by applicable law.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If you have any questions about your refund, please contact us at gulfivo.shop@gmail.com.